Standard Returns Policy

Returns can be arranged via our online Order Status website in one single step.

If you do wish to return your order or just certain items from it, please use our online Self Service website or contact us. Be sure to provide the following details:

• Your Web Order Number.
• The full address from where we can collect the goods.
• A contact phone number

On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.